Case Management

Hispanic couple consulting with case workerCase management refers to the process of assisting adults who require help at home, in areas such as bathing, dressing, transferring, etc., and who qualify both financially and in terms of the need for Medicaid in-home care programs, utilizing those services in a safe and effective manner.

Case managers perform periodic, comprehensive assessments and help recipients develop and implement service plans that meet their needs and personal preferences, within the parameters of these Medicaid programs.

Eligibility is established by the Department of Social & Health Services’ Home & Community Services division and is then transferred to the Olympic Area Agency on Aging (O3A) for ongoing assistance.

For specific information regarding the qualifications for these Medicaid in-home care programs, please see:

Questions and Answers on the Community First Choice Program | | Helpful information about the law in Washington.

O3A’s Information & Assistance Specialists are available, without cost or obligation to the individual or family, to help consumers understand and qualify for these programs, and/or other kinds of in-home assistance that might help the individual to remain independent at home.