Elder Support Programs

Information & Assistance

Information and Assistance (I&A) strives to connect older adults and/or their families and friends with the services and information they need. Information is provided in just about any way that works for you - over the telephone, face to face in our office or in your home, via email or regular mail. We have trained and certified information specialists who maintain a current, comprehensive database of local, state, and federal resources for elders and their families. They are trained to navigate confusing agency phone trees and internet sites, and are happy to do this for you if you’re tired of trying to figure out which button to push, which link to click on, or you prefer to talk to a live person.

Do any of these things apply to you or someone you know?

Don’t want to read through a list of questions? Here’s a list of some of our programs

Are you taking care of someone? Check out our Family Caregiver Support Program

Do you need information and/or help with your medical insurance? Contact one of our SHIBA folks

Are you raising your Grandchildren? Ask us about Grandparents Raising Grandchildren

Raising a relative other than a grandchild? Check out our Kinship Care Support Program

Do you need a little legal advice? We have Senior Legal Advice Clinics

Having a little trouble taking care of yourself or someone else? Talk to one of our Information & Assistance Specialists

Do you have questions about moving to a Nursing Home, Adult Family Home, or Assisted Living Facility? Ask our Long Term Care Ombudsman

Are you already living in a Nursing Home, Adult Family Home, or Assisted Living Facility, and you have a complaint or policy question? Ask our Long Term Care Ombudsman

Got a leaky faucet? Talk to us about our Minor Home Repair Program

Are you currently receiving in-home care through COPES, MPC, or DDD? Find out about the Home Care Referral Registry

Don’t know what the heck you need, but you know you need something? Call one of our Information & Assistance Specialists

How much will you have to pay for all this information & assistance? Nothing! Our help is FREE!! And you are under no obligation to act on our suggestions.

Think you make too much money to ask for help? Not only are our services free, many of them are not dependent on income level.

Got other questions? Call one of our Information & Assistance Specialists

Programs we offer:

Elder Abuse Prevention

“Ombudsman” is a Swedish word that means “one who speaks on behalf of another.”

Long-term Care Ombudsmen are professionally trained volunteers from the community who represent the interests of all residents living Nursing Homes, Adult Family Homes, and Assisted Living Facilities.

Ombudsmen visit facilities regularly to:

  • Listen to complaints concerning the quality of service and resident satisfaction.
  • Research and clarify questions raised by residents, family, facilities and the community.
  • Resolve misunderstandings or conflicts between individuals and service providers.
  • Help people work together to assure satisfactory service.

Please call with questions:
Jane Meyer
Jefferson & Clallam Counties
Phone: 360-417-8556 or 1-800-801-0070
Email Us

Minor Home Repair and Maintenance

We have limited funding to help with small household repair projects, such as faucet replacement, leaky toilets, and malfunctioning heaters.

However – before you decide your project is too big for us to handle, please give us a call. If we can’t help you, we may know someone who can!

Statewide Health Insurance Benefits Advisors (SHIBA)

Through trained volunteers, individuals receive one-on-one consultation on health insurance plans, advocacy on their behalf with health insurance providers, explanations of billing received, and referral to other appropriate services. SHIBA staff and volunteers conduct numerous trainings throughout O3A’s service region on health insurance benefits with a particular focus on Medicare Plans.

The SHIBA service is a free, impartial public service that can help you:

  • Understand your health coverage
  • Compare health care insurance policies
  • Find a prescription drug plan
  • Learn your rights and options

Please contact one of our SHIBA Coordinators:

  • Clallam & Jefferson Counties
    Marge Stewart
    360- 417-8555
    1-800-801-0070
  • Grays Harbor County
    Kathy Jones
    360-538-2443
    1-866-582-1489
  • Pacific County
    Niki Howard
    360- 642-3634
    1- 888-571-6558

back to top