Elder Support Programs

Case Management

Case management provides in-depth assistance to frail, multiple persons who have significant health and social needs. O3As case managers conduct in-home assessments with the client, consult with the family, health care professionals, and any other support systems that the client has in place in order to develop and implement a service plan that addresses the individual’s needs.

Case managers have regular follow-up contact with clients and service providers to ensure that clients obtain and can effectively use necessary support services. Short-term counseling is provided if needed. Case management services also include client advocacy, assistance, consultation, networking, family support, crisis intervention, and follow-up after termination from services.

Screening and referral for case management services are provided through the O3A Information and Assistance Program, and the state DSHS Home and Community Services.

COPES, Medicaid Personal Care and Chore Personal Care support eligible individuals who are unable to care for themselves and who are at risk of institutional placement. Personal care services include assistance with dressing, bathing, eating, toileting, and transferring. Limited household services (shopping, splitting wood, laundry, housecleaning and cooking) are also available to maintain an individual’s independence in a safe and healthy environment. Personal care services do not include assistance with tasks performed by a licensed health professional.